Shipping & Delivery Policy
Transparent details on our local 20-minute delivery service in Samastipur, standard pan-India express courier delivery, order dispatch timelines, and safe packaging.
At Shree Banarasi Sarees (Rudauli Chowk, Harpur Aloth, Samastipur, Bihar – 848103), we treat every heirloom saree with utmost reverence. From the moment your order is placed until it reaches your hands, our logistics processes are designed to ensure safety, speed, and complete transparency.
This Shipping & Delivery Policy sets forth the terms, operating parameters, eligibility criteria, and delivery timelines applicable to orders placed on our website (shreebanarasisarees.in) or via our direct customer service channels.
1. Delivery Coverage & Serviceable Areas
We fulfill orders across two distinct fulfillment categories:
A. Local Quick Delivery (Samastipur)
Dedicated local courier and rider dispatch direct from our Rudauli Chowk showroom to eligible addresses within Samastipur town and adjoining local pin codes (e.g. 848103, 848101).
B. Standard Domestic Delivery (Pan-India)
Comprehensive express domestic surface and air courier shipping across all 28 states and union territories in India, covering over 19,000 postal pin codes.
2. Local Quick Delivery (~20-Minute Service)
Shree Banarasi Sarees does NOT represent local 20-minute delivery as an unconditional guarantee. Approximately 20-minute delivery is a targeted operational delivery service provided exclusively to eligible local delivery zones in Samastipur. Actual transit and delivery times are subject to and may be affected by geographical distance, product packaging buffer, live road traffic, rail crossings, inclement weather (such as heavy monsoon rainfall or dense winter fog), local festival processions, order surges, and operational showroom hours.
Eligibility Criteria for Local 20-Minute Quick Delivery:
- Geographical Radius: The destination address must be situated within our designated rapid delivery radial radius (typically within 5 to 10 kilometers of our Rudauli Chowk showroom).
- Operating Hours Window: Orders must be placed during our active dispatch hours, between 10:00 AM and 8:00 PM IST. Express orders placed after 8:00 PM or before 10:00 AM are queued for priority morning delivery by 10:00 AM.
- Stock Availability: The requested saree must be immediately available on our Samastipur showroom display floor (unaltered and unstitched).
- No Custom Tailoring: Sizing adjustments, custom blouse stitching, or custom fall/pico orders are not eligible for 20-minute delivery as master tailoring requires dedicated manual work.
3. Standard Delivery Estimates & Dispatch Schedule
| Destination / Service | Dispatch Window | Estimated Delivery Window |
|---|---|---|
| Samastipur Local Quick Delivery | Immediate (within 3–5 mins) | Approx. 20 to 45 minutes (subject to traffic) |
| Bihar (Patna, Muzaffarpur, Darbhanga, etc.) | 24 to 48 hours | 2 to 3 business days |
| Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata) | 24 to 48 hours | 4 to 6 business days |
| Rest of India (Tier 2/3 & North East) | 24 to 48 hours | 5 to 7 business days |
| Custom Blouse Stitching / Fall & Pico | Additional 3 to 5 business days | Standard transit applies after tailoring |
4. Delivery Charges & Free Shipping Policy
• Free Standard Shipping: Standard delivery across India is free on eligible orders above ₹999. Orders below ₹999 carry a flat delivery fee of ₹99.
• Local Quick Delivery Fee: When rapid 20-minute local rider delivery is opted for, a nominal local express charge (as displayed clearly during checkout, typically ₹29 to ₹49) applies to compensate local delivery personnel.
• All-Inclusive Transparent Pricing: All shipping and product rates shown on our website include applicable Goods & Services Tax (GST).
5. Logistics Partners & Tracking Mechanism
We collaborate only with vetted, reputable courier networks including India Post (SpeedPost), BlueDart, Delhivery, and dedicated local express riders.
As soon as an order is handed over to the courier partner, an automated confirmation is dispatched to your registered phone number and email address containing:
- Name of the assigned logistics partner
- Unique Air Waybill (AWB) consignment tracking number
- Direct URL link to track live parcel movement
6. Packaging Integrity & Crease Protection
Pure silk threads and delicate zari work are sensitive to moisture and hard friction. We package each saree through a rigorous multi-stage packing process:
- Steam-ironing and natural grain folding
- Wrapping in breathable, acid-free butter paper to guard metallic zari sheen
- Enclosing in heavy-gauge moisture-proof outer protective sleeve
- Placing inside a rigid, tamper-evident corrugated presentation box
7. Delivery Attempts, Incomplete Addresses & RTO
• Delivery Attempts: Our courier partners typically make up to three (3) delivery attempts before initiating Return to Origin (RTO). The delivery executive will contact your registered phone number prior to arrival.
• Customer Address Accuracy: Customers are strictly responsible for supplying accurate delivery details including building name, landmark, town, state, and 6-digit PIN code. If you notice a typo after placing an order, notify us immediately on WhatsApp (+91 62039 09946) before parcel dispatch.
• Failed Deliveries: If a package cannot be delivered due to repeated customer unavailability, incorrect contact details, or refusal of a Cash on Delivery shipment, the package will return to our Samastipur showroom. Re-dispatch requests may attract actual round-trip courier shipping fees.
8. Inspection, Damaged or Tampered Parcels
For local Cash on Delivery shipments, we encourage doorstep open-box inspection so you can verify the saree prior to completing payment.
For national courier parcels: If the outer corrugated carton appears visibly crushed, torn, tampered, or resealed with unbranded tape, please either decline receipt from the delivery agent with the remark "Rejected due to damaged outer packaging" or record a 360-degree continuous unboxing video.
Any transit damage or incorrect product claims must be reported within 48 hours of delivery to our customer support desk (+91 62039 09946 / shreebanarasi180@gmail.com) with supporting photographic or video evidence.
9. Product Availability & Inventory Discrepancies
Because our online inventory is synchronized in real time with our physical Samastipur showroom floor, rare simultaneous in-store customer purchases may occasionally cause an item to become unavailable. In such events, our team will reach out within 24 hours to offer an equivalent weave, reserve the next handloom batch, or issue an immediate 100% full refund.
10. Shipping Inquiries & Customer Assistance
If you have questions about this policy, need delivery ETA updates, or wish to reschedule a delivery, please reach out to our team:
Business Name: Shree Banarasi Sarees
Physical Address: Rudauli Chowk, Harpur Aloth, Samastipur, Bihar – 848103, India
Phone / WhatsApp: +91 62039 09946
Email: shreebanarasi180@gmail.com
Support Hours: Open Daily: 10:00 AM – 9:00 PM (Open on Sundays)
Have Questions About This Policy or an Order?
Our customer desk at our Samastipur showroom is available daily from 10:00 AM to 9:00 PM IST.