Returns & Refunds Policy
Clear, fair, and transparent return, exchange, and refund guidelines for authentic handloom sarees.
At Shree Banarasi Sarees, every piece is curated from traditional handloom clusters and inspected with care. We want you to be completely satisfied with your purchase. If an item does not meet your expectations, we provide a structured and transparent 3-day return window.
Nothing in this policy is intended to remove, restrict, or modify any statutory consumer rights that cannot legally be excluded under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law of India.
1. 3-Day Return Period & Eligibility
Customers may initiate a return or exchange request within 3 calendar days from the date of confirmed delivery by our courier partner or local rider.
Eligible for Return
- Saree is in completely unused, unworn, and unwashed original condition.
- All original product tags, security bands, and loom authenticity labels are attached.
- The garment retains its original factory folds, butter paper wrap, and brand box.
- The return request is raised within 3 calendar days of delivery.
- Product received was damaged, defective, or materially different from description.
Non-Returnable Items (Exceptions)
- Sarees where custom blouse tailoring, sleeve adjustments, or size cuts were done.
- Sarees where fall stitching and edge pico have been completed upon request.
- Sarees that have been worn, dry-cleaned, sprayed with perfume, or ironed.
- Products showing customer-caused snagging, pulled zari threads, or body oil marks.
- Items returned without original packaging or damaged transit boxes.
2. Saree Color Appearance & Handloom Characteristics
A. Screen & Photography Color Variations
We make every reasonable effort to display product colors as accurately as possible under calibrated studio lighting. However, because pure silk fibers possess natural optical luster and metallic zari reflects light dynamically, subtle color tones can vary based on ambient lighting (daylight vs warm home lighting) and digital display settings (OLED, AMOLED, sRGB, night light filter). A 5–10% difference in perceived shade is normal and is not considered a manufacturing defect.
B. Handcrafted & Traditional Weave Hallmarks
Our Banarasi, Chikankari, and Bandhani sarees are traditional artisanal handloom creations. Minor inconsistencies in weave thickness, tiny yarn slubs, minor motif asymmetries, or natural thread knots on the underside are the authentic signatures of traditional manual weaving — not industrial machine defects.
3. Damaged, Defective, or Materially Different Products
In the improbable event that you receive a damaged, materially defective, or incorrect saree:
- Report the discrepancy to us within 48 hours of delivery.
- Send photos or a continuous unboxing video showing the outer package, shipping label, and the specific defect to our WhatsApp (+91 62039 09946) or email (shreebanarasi180@gmail.com).
- Upon verification, we will arrange a complimentary priority return pickup and offer you an immediate 100% full refund or free replacement dispatch.
4. How to Submit a Return or Exchange Request
- Local Samastipur Customers: You may drop off the saree directly at our Rudauli Chowk showroom or request a local rider pickup.
- National Orders: We will schedule a courier pickup from your delivery address where reverse pickup is serviceable. If reverse pickup is unavailable in your pin code, we will guide you to ship via India Post (SpeedPost) or BlueDart and reimburse reasonable postal shipping charges.
5. Exchange Protocol & Stock Availability
If you wish to exchange for another saree, color variant, or fabric:
- Exchanges are subject to inventory availability in our showroom or artisan loom batches.
- If the chosen replacement saree carries a higher price, the price difference must be settled prior to dispatch. If it carries a lower price, the remaining balance will be refunded or credited as a store coupon.
- If the desired exchange design is currently out of stock, you may choose any alternate saree or receive a 100% full refund.
6. Modes of Refund & Processing Timelines
Once your returned package is audited and approved by our quality team, refunds are initiated promptly through the applicable mode:
Credited directly back to the original bank account, debit/credit card, or UPI ID used during checkout.
Direct electronic bank transfer (NEFT / IMPS / UPI) to the customer's verified bank account.
Digital voucher code worth 100% value, issued instantly with 1-year validity for any future order.
Bank Timeline: Following refund initiation from our accounts, it takes approximately 5 to 7 business days for the funds to reflect in your bank account, depending on inter-bank clearing cycles. You will receive an SMS and email containing the bank UTR reference number as soon as the transfer is completed.
Note: Third-party payment gateway or bank holidays may occasionally cause slight processing delays beyond our direct control.
7. Return Shipping Charges & Deductions
• Damaged, Defective, or Incorrect Items: 100% free return and replacement. No shipping or handling deductions apply.
• Customer Preference Returns (Change of Mind): For standard preference returns of undamaged, unstitched sarees, standard courier return logistics charges (₹99 for courier pickup) may be deducted from the refund amount. For walk-in showroom returns at Samastipur, zero deductions apply.
• Non-Refundable Services: Custom tailoring fees (blouse stitching, fall/pico service) and express local rider delivery charges paid to delivery agents are non-refundable once fulfilled.
8. Need Help with a Return?
Our dedicated returns desk is available every day to assist you:
Returns Desk: Shree Banarasi Sarees
Physical Address: Rudauli Chowk, Harpur Aloth, Samastipur, Bihar – 848103, India
WhatsApp & Helpline: +91 62039 09946
Email: shreebanarasi180@gmail.com
Working Hours: Open Daily: 10:00 AM – 9:00 PM (Open on Sundays)
Have Questions About This Policy or an Order?
Our customer desk at our Samastipur showroom is available daily from 10:00 AM to 9:00 PM IST.