Frequently Asked Questions

Shree Banarasi Sarees is located at Rudauli Chowk, Harpur Aloth, Samastipur, Bihar – 848103, India. Our showroom is prominently situated along the main highway route and is easily accessible from Samastipur Junction (~12 minutes).

Yes! We operate a full-scale physical retail showroom in Samastipur, Bihar. It houses hundreds of authentic handloom Banarasi silk sarees, bridal lehenga sarees, festive Chikankari, Gujarati Bandhani, and contemporary organza drapes.

Absolutely! We welcome walk-in customers and families daily. Our showroom hours are Monday to Sunday from 10:00 AM to 9:00 PM (including Sundays). You can inspect the fabrics in natural daylight, test the drape, and avail in-person styling consultations.

Yes, our complete live inventory is available for online purchase on this website (shreebanarasisarees.in). You can browse by fabric, color, occasion, or price, add sarees to your bag, and order with Cash on Delivery and doorstep inspection.

Every saree listed on our website is synced with our Samastipur showroom shelves. If a saree shows an active 'Add to Bag' button, it is currently in stock. If an item is sold out, it will be marked as 'Out of Stock' with an option to receive a notification or enquire via WhatsApp.

Yes, our genuine Banarasi silk sarees are woven on traditional pit looms and jacquard handlooms in artisan clusters of Varanasi. Authentic handloom sarees possess subtle weave variations and soft zari edges that distinguish them from mass-produced synthetic replicas.

Natural silk yarns and metallic zari reflect light dynamically. While we photograph all sarees in dedicated studio lighting without artificial beautification filters, slight visual differences may occur due to varying smartphone/computer display color temperatures, brightness levels, and ambient lighting.

Yes! We provide dedicated local delivery across Samastipur town and surrounding eligible local pin codes (such as 848103, 848101, etc.), including rapid local delivery dispatched straight from our Rudauli Chowk showroom.

Yes, we offer approximately 20-minute local quick delivery for eligible local addresses within our designated showroom delivery radius during operating hours (10:00 AM to 9:00 PM IST). Please note that 20-minute delivery is an operational estimate and service, not an unconditional guarantee; delivery times may vary based on local distance, order volumes, inventory packing, traffic, and adverse weather conditions.

Local 20-minute quick delivery is available within selected areas and radial distances surrounding our Rudauli Chowk showroom in Samastipur, Bihar. You can check serviceability by entering your 6-digit pin code on any product page or in your checkout bag.

Yes, we ship across all districts in Bihar and to all serviceable pin codes across India. Domestic deliveries are fulfilled using premier express courier partners like BlueDart, SpeedPost, and Delhivery. Standard delivery within Bihar typically takes 2 to 3 business days; delivery to other Indian states takes 4 to 7 business days.

Once your order is confirmed and dispatched, you will receive an SMS and WhatsApp update with your courier consignment number or local rider tracking information. Registered users can also track live order status anytime by visiting the 'My Account' or 'Track Order' section on our website.

We currently support Cash on Delivery (COD) across our delivery network with open-box doorstep verification. When online prepaid gateways are active, we also accept UPI (Google Pay, PhonePe, Paytm), Net Banking, and Debit/Credit Cards. All online transactions are processed through 256-bit SSL encrypted, RBI-authorized gateways. We never ask for or store your card CVV, ATM PIN, or UPI PIN.

Yes, you can cancel your order free of charge before it has been dispatched from our showroom. Simply visit your 'My Account' page or message us on WhatsApp (+91 62039 09946) with your Order ID. Once an order is already out with the delivery rider or courier partner, cancellation in flight is not possible; you may decline delivery at the doorstep.

Yes. We offer a transparent 3-day return policy from the date of delivery. To be eligible for a return, the saree must be completely unworn, unwashed, and in its original folding and brand packaging with all tags and security seals intact. Sarees with custom blouse tailoring, custom fall/pico stitching, or altered edges are customized items and cannot be returned.

Yes, you can request an exchange for another saree or design within 3 days of delivery. Once the original unworn saree arrives at our Samastipur showroom and passes quality inspection, we will immediately dispatch your replacement saree or issue store credit for your purchase.

We take rigorous care in quality inspection before packing. However, in the rare event that you receive a damaged, defective, or incorrect saree, please notify us within 48 hours of delivery by WhatsApp (+91 62039 09946) or email (shreebanarasi180@gmail.com). Please share photos or a short unboxing video of the package. We will arrange an immediate priority replacement or a 100% full refund at no cost to you.

Once your return is received at our Samastipur showroom, our master weavers complete the quality audit within 48 hours. Upon approval, refunds are processed via direct bank transfer (NEFT/UPI) for COD orders or back to the original payment source for prepaid orders. The amount typically reflects in your bank account within 5 to 7 business days.

You can reach our customer care desk via WhatsApp or phone call at +91 62039 09946 daily between 10:00 AM and 9:00 PM IST. You can also email us at shreebanarasi180@gmail.com or visit our showroom at Rudauli Chowk, Harpur Aloth, Samastipur, Bihar.

If you have an unresolved issue or wish to lodge a formal complaint under the Consumer Protection (E-Commerce) Rules, 2020, you may write directly to our appointed Grievance Officer, Rajeev kumar sharma, at shreebanarasi180@gmail.com or call +91 62039 09946. In accordance with applicable law, all formal complaints are acknowledged within 48 hours and resolved within 30 days.