Order Cancellation Policy
Clear and fair terms regarding order cancellations by customers, in-transit dispatch rules, and store cancellation handling.
At Shree Banarasi Sarees, we strive to dispatch your traditional handloom sarees as quickly as possible. Because our packaging and logistics processes begin promptly after order confirmation, cancellations are governed by structured stages.
1. Customer-Initiated Cancellation Stages
A. Cancellation Before Order Processing / Dispatch
Eligible for 100% Full RefundYou may cancel your order free of charge at any time prior to order dispatch from our Samastipur showroom (typically within 2–4 hours for local orders and 12–24 hours for national shipments). If you made a prepaid payment, 100% of the purchase amount will be refunded immediately without any cancellation fee.
B. Cancellation After Order Processing / Tailoring Initiated
ConditionalIf custom blouse tailoring, fall stitching, or edge pico was specifically requested and our master tailors have already cut the fabric or commenced stitching, the base saree portion may be cancelled, but the customized labor fee is non-refundable.
C. Cancellation After Dispatch (In-Transit)
Not Possible Mid-RouteOnce an order has been physically handed over to our courier partner (SpeedPost, BlueDart) or a local 20-minute delivery rider has left our showroom, cancellation in transit cannot be executed. In such cases:
- You may decline to accept the parcel from the delivery agent when they arrive at your doorstep.
- Alternatively, you may accept the delivery and initiate a standard return within 3 days as per our Returns & Refunds Policy.
- Outward courier shipping costs incurred may be deducted for preference-based doorstep refusals.
2. Cash on Delivery (COD) Cancellation & Fair Use Policy
We offer Cash on Delivery with open-box verification as a convenience and trust gesture for our patrons. However, because packaging heirloom sarees and shipping via insured couriers incurs significant non-recoverable operational costs, we maintain a strict Fair Usage Policy:
• Please only confirm a COD order if you genuinely intend to inspect and receive the parcel upon arrival.
• If a customer repeatedly refuses COD orders at the doorstep without valid justification (such as damage), Shree Banarasi Sarees reserves the right to disable Cash on Delivery on that phone number, address, or customer account for future purchases.
3. Cancellation by Shree Banarasi Sarees
While rare, Shree Banarasi Sarees reserves the right to cancel an order under specific legitimate circumstances:
- Product Unavailability / Defect: If the last remaining physical piece on our showroom floor fails pre-dispatch quality audit and no artisan loom replacement is available.
- Pricing or Typographical Errors: If a technical bug, database glitch, or human typographical error results in an incorrect pricing or discount calculation.
- Unserviceable Delivery Location: If the destination address is located in a pin code that courier partners cannot deliver to or is severely disrupted.
- Suspected Fraud or Account Abuse: If order verification checks indicate fraudulent credit activity, unauthorized use of identity, or repeated automated abuse.
- Circumstances Outside Reasonable Control (Force Majeure): Severe natural disasters, flood conditions in Bihar, curfews, or road blockades preventing dispatch.
In all instances where Shree Banarasi Sarees initiates an order cancellation, the customer will be contacted immediately with a complete explanation, and any prepaid amount will be refunded 100% without deductions.
4. Refund Handling for Cancelled Orders
• Prepaid Orders: For eligible cancelled prepaid orders, the refund is initiated automatically within 24 business hours. Depending on your bank, funds typically reflect in your account within 5 to 7 business days.
• Cash on Delivery: For COD orders cancelled before dispatch, no monetary transaction has occurred; hence no refund is required.
5. How to Request an Order Cancellation
To cancel an order prior to dispatch, please reach out to our team as quickly as possible:
Primary Fast Track: WhatsApp message at +91 62039 09946 with your Order ID and text "Cancel Order".
Telephone Call: Call our showroom desk at +91 62039 09946 (10:00 AM – 9:00 PM IST).
Email: Send your request to shreebanarasi180@gmail.com.
Have Questions About This Policy or an Order?
Our customer desk at our Samastipur showroom is available daily from 10:00 AM to 9:00 PM IST.