Customer Reassurance
Returns & Exchanges
Your satisfaction is our priority. Read our straightforward guidelines on returns and saree exchanges.
7-Day Returns Policy
We take pride in the quality of our handloom sarees. If you are not completely satisfied with your purchase, you can return or exchange the item within 7 days of delivery.
Eligibility Conditions
- The saree must be completely unworn, unwashed, and in original brand packaging.
- All original product tags, security labels, and loom certificates must remain attached.
- The request must be initiated within 7 calendar days of receipt.
- For local buyers, items can be returned directly to our Samastipur showroom.
Non-Returnable Items
- Sarees with custom blouse tailoring or custom-cut sleeves.
- Sarees that have already had the fall and pico edges stitched.
- Custom-dye requests or specialized yarn modifications.
- Sarees purchased during final clearance offers or end-of-season sales.
How to Request an Exchange
Step 1: Email us at returns@shreebanarasisarees.in or message us on WhatsApp at +91 62039 09946 with your Order ID and photos showing the unstitched condition.
Step 2: Once approved, package the saree securely. You can send it back to our Samastipur outlet using any major courier (BlueDart, SpeedPost).
Step 3: Once received and checked by our weaver team, we will issue a store credit coupon code or ship your requested exchange saree immediately.
Have any questions about returns?Our support desk is happy to assist you.