Refund Policy
Transparent transactions are our priority. Learn about our refund auditing and processing timelines.
1. Audit & Inspection
Once we receive your returned package at our Samastipur showroom, our master weavers perform a quality check to verify the item is unworn, tag-intact, and unstitched. This audit is completed within 48 hours of package arrival.
2. Modes of Refund
Approved refunds are processed through the following payment methods:
- Original Payment Method: For prepaid orders (NetBanking, UPI, Credit/Debit cards), the funds are credited directly to the account used for payment.
- Bank Transfer (NEFT): For Cash on Delivery (COD) orders, our accounts team will request your bank details (account number, holder name, and IFSC code) to initiate a direct bank transfer.
- Store Credit Coupon: If you prefer, we can issue a digital gift coupon worth the full refund amount, valid for 1 year, to use on any future saree purchases.
3. Refund Timelines
Once the refund is approved and initiated by our accounts team, it takes approximately 5 to 7 business days for the bank to process and reflect the transaction in your account. A confirmation email and SMS containing the transaction ID will be sent as soon as the refund is initiated.
Exclusions & Fees
Cash on Delivery (COD) handling service charges (paid directly to the shipping company) and any custom styling fees are non-refundable. Standard free-shipping fees are not deducted; we return the full amount paid for the saree.